Our Policy Statement

Accessibility Policy

We’ve built this website to make it easier for all web users to contact 'MG Plumbing & Heating (Norfolk) Ltd' or find out more about us.

‘MG Plumbing & Heating (Norfolk) Ltd’ is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Our checkpoints are taken from the technical standard Web Content Accessibility Guidelines 2.0 (WCAG), published by the World Wide Web Consortium (W3C).

You can always zoom in or out if that works better for you.

Press CTRL + PLUS SIGN (+) to zoom in.

Press CTRL + HYPHEN (-) to zoom out.

We have added ALT tags to all images, ALT Tags are invisible descriptions of images that are read aloud to blind users on a screen reader. Adding ALT text allows us to include images, but still provide the content in an alternative text-based format. If no ALT tags are provided, then a screen reader would only be able to say "IMAGE" or perhaps provide a file name.

We also make use of Accessible Rich Internet Applications (ARIA) attributes where possible. ARIA is a set of special accessibility attributes which can be added to any markup but is especially suited to HTML. The role attribute defines what the general type of object is (such as an article, alert, or slider).

The aria-label attribute is used to define a string that labels the current element. Use it in cases where a text label is not visible on the screen.

The aria-hidden attribute is used to hide elements, such as icon names; that would otherwise make following a web page difficult for screen readers.

We have included a Language Tag, this tag is designed to signal screen readers pronunciation engines which language to use.

Cookies Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Privacy Policy

This privacy policy forms part of the terms of use that govern your use of the 'MG Plumbing & Heating (Norfolk) Ltd' website.

In May 2018, the original Data Protection Act 1998 was replaced by General Data Protection Regulation (GDPR). This had an impact on small businesses such as mine to notify users of how we collect and use their personal details. This page outlines how I do this.

What This Confidentiality Notice Covers

'MG Plumbing & Heating (Norfolk) Ltd' is committed to protecting your personal information. In this notice, references to 'we' or 'us' means 'MG Plumbing & Heating (Norfolk) Ltd'. This notice explains how we collect and use personal information about you.

Who We Are

'MG Plumbing & Heating (Norfolk) Ltd' is a manufacturer and retailer of wooden outdoor products and accessories.

Information We Gather

'MG Plumbing & Heating (Norfolk) Ltd' gathers certain information about people using the website. We collect information in the following ways:

Information from Website Use

This privacy policy forms part of the terms of use that govern your use of the 'MG Plumbing & Heating (Norfolk) Ltd' website.

We do not gather or collect any specific information about you when you browse our website, but we do collect some information that allows us to give you a better user experience, this may include your IP address, your device type and browser, your language preferences, country and your location.

We do collect information from you when you submit a contact form to us, i.e. name, email address etc. we use this information to make contact with you. In submitting a contact form you agree to us using the information supplied to contact you and also to us storing the information you submitted.

Information About You from Third Parties

We do not collect your personal information from other 3rd party sources.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How We May Use Your Information

We do not use your information for other 3rd party marketing in any way.

We may use your information for a number of purposes including the following:

Compliance with legal, regulatory and corporate governance obligations.
To provide you with information about our business and products etc.

We will use the information you give us to:

Any other reasonable purposes of 'MG Plumbing & Heating (Norfolk) Ltd', acting always in accordance with the data protection law (as amended from time to time).

Marketing

We do not use your information for marketing purposes.

We do not normally share your information with 3rd parties at all.

However, we may disclose your personal information to law enforcement agencies:

If we are under a duty to disclose your personal data in order to comply with any legal obligation (for example to government bodies and law enforcement agencies) on the production of an appropriate warrant for such data;
To protect the rights, property, information or safety of 'MG Plumbing & Heating (Norfolk) Ltd'.

Keeping Your Records

We keep records only for as long as required to operate the business in accordance with legal requirements.

Where We May Store Your Information

We keep your personal data in digital format, on a personal computer, laptop, tablet or similar which is PIN locked.

MG Plumbing & Heating (Norfolk) Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

Children's Information

By providing us with your data, you warrant to us that you are over 13 years of age.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

'MG Plumbing & Heating (Norfolk) Ltd' does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected while at 'MG Plumbing & Heating (Norfolk) Ltd'. This policy is not applicable to any information collected offline or via channels other than this website.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you would like to update the details we hold about you please contact us via telephone on '07771 543340' or by letter at the address listed below.

Enquiries and Complaints

Mark Genery is the Data Protection Officer and the first point of contact regarding any enquiries arising from this Privacy Notice. Where possible, please raise all enquiries in writing.

If you are unhappy with our work or something that we have done or failed to do in regard to protecting your personal data, please inform us in writing. 'MG Plumbing & Heating (Norfolk) Ltd' will acknowledge receipt of all complaints and will endeavour to investigate the complaint within 15 working days.

All information enquires or complaints should be sent in writing to:-

MG Plumbing & Heating (Norfolk) Ltd
Westwood, Pyebush Lane
Acle
Norwich
Norfolk
NR13 3QZ

How secure is this website?

This website transmits itself using HTTPS, encrypting all data between the browser and the server. Your network provider can still see that you are downloading assets from this site, but not its content. This also protects you from third parties intercepting data, for example, while browsing on public WiFi, or from network providers injecting advertisements on this site. All relevant response HTTP headers are set for your protection and the Content Security Policy is adjusted to this websites requirements.